FAQs

We ensure the safe delivery of cold medications using Woolcool packaging, which is certified for temperature control.

Our medications are shipped with ice packs and delivered via DHL cold-chain delivery from our partner pharmacies to your door anywhere in the UK.

We guarantee that all medications are kept at a temperature of 2–8°C throughout their journey from the dispensary to your hands.

Once your prescription has been approved by a clinician and dispensed by our partner pharmacy, orders are typically delivered within 24–48 hours across the UK.

Cold-chain medications are shipped using temperature-controlled packaging to ensure medication integrity during transit.

Eligibility is determined through an online medical assessment reviewed by one of our licensed UK clinicians.

Your clinician will evaluate your medical history, current health status, treatment goals, and any existing medications before deciding whether treatment is appropriate and safe for you.

Yes, it is mandatory to send a photo and a short video of yourself.

This helps our clinicians verify your identity and safely assess your suitability for treatment.

We take privacy seriously, and all submitted images and videos are stored securely and used solely for medical verification purposes.

Yes. Farmeci provides ongoing support throughout your treatment journey.

If you have questions regarding side effects, dosage adjustments, delivery, or your treatment plan, our support and clinical teams are available to assist you.

Some treatments may cause temporary side effects whilst your body adjusts.

Common side effects can include nausea, bloating, constipation, tiredness, or mild digestive discomfort depending on the medication prescribed.

Your clinician will explain potential side effects before treatment begins and provide guidance on managing them safely.

Our subscription service is designed to put you in control.

• Cancel your subscription: Contact our team and we can cancel your subscription promptly.
• Amend your subscription: You can change your subscription frequency, delay your next order, or switch your treatment plan by contacting our support team.
• Adjust delivery dates: Choose when you would like your order to arrive.
• Track your orders: Access detailed information regarding all your plans, orders, and delivery updates.

As outlined in our Terms of Sale, orders may only be cancelled before the prescription has been approved by the clinician.

If your order contains prescription-only medication that has already been approved, we are unable to cancel the order or accept returns of those items.